This document (this web page) sets out the term of business between Baxter & Lindley Financial Services Limited and its clients.



Investment Advice and Recommendations

Any investment advice your Adviser provides will be based on your personal financial objectives. We will confirm these objectives, and the reasons for each recommendation in writing. If you have asked for any restrictions on the types of investments or the markets you wish to invest in, these will be confirmed at the same time.



Your Duty of Disclosure

It is your responsibility to provide complete and accurate information to insurers when you take out an insurance policy. It is important that all statements made on the proposal form, or on any additional documentation are full and accurate. Please be a ware that you if fail to disclose any relevant information, or any change of circumstances to your insurer, then any claim may not be paid. We recommend strongly that the information you provide is checked thoroughly prior to submission.



Acting in your Best Interests

If any material interest or conflict of interest should arise in business that we are arranging for you, we will let you know and ask for your consent before we carry out your instructions.



Your Rights and Client Classification

The FSA has rules which affect the rights you have as a customer.

We classify all our individual customers as ‘retail’ customers. As a retail customer you have rights under the Financial Ombudsman Service (FOS) and the Financial Services Compensations Scheme (FSCS). These are set out in the Service and Cost Disclosure Document in the section, “What to do if you have a complaint” and “Are we covered by the FSCS”. We have internal complaint handling procedures; a copy of these is available upon request.

There are other classifications of customer that do not have these rights. These are ‘professional’ customers—such as listed companies, local authorities and larger partnerships or Trusts. Similarly such as National Governments, Banks, or regulated Financial Services firms do not enjoy the same rights as retail customers.

If you would like to know how you would be classified, please write to Baxter & Lindley Financial Services Limited Compliance Section, 17 High Street, Tring, Herts, HP23 5AH, or to the FOS and/or the FSCS.

These Terms of Business will apply from 1st September 2009 and will remain valid until further notice. We reserve the right to change them or anything in them at any time. Either we or you can end them at any time, without penalty, and this will not affect any outstanding transactions being carried out on your behalf.



Baxter & Lindley & Trusteeship

Insofar as any individual employed by Baxter & Lindley Acts as a Trustee for any client of this company, they shall not be liable for any loss to the Trust Fund arising by reason of any investment made in good faith, or by reason of any mistake or omission made in good faith by any Trustee hereof or by reason of any other matter or thing, except wilful and individual fraud or wrongdoing on the part of the Trustee who is sought to be made liable.



Data Protection Act 1998

The personal information you provide will assist your Financial Adviser in offering you the best advice as required by the Financial Services and Markets Act 2000. The personal data you provide will be used and stored in accordance with the Data Protection Act 1998. You have a right to access all the personal information that Baxter & Lindley Financial Services holds about you. To provide this we must receive a written request and we reserve the right to charge a fee for producing the information.



Client Money

We do not handle Client Money. We never handle cash and will not accept a cheque made out to us unless it is a cheque in settlement of monies owed to us, is a Retainer paid to us on a regular basis, or is for an item of General Insurance.



Governing Law

This agreement shall be governed and construed in accordance with the laws of England and Wales. In relation to any dispute, the client irrevocably agrees to submit to the non-exclusive jurisdiction of the English Courts.



August 2009